Careers

Location: Whitchurch, Shropshire – Department: Sales

This role provides a great opportunity to become an integral member of our Needham Coding team and to contribute to its long term growth and success. To be successful it is essential that the candidate possesses a natural sales ability, is ambitious and looking for an opportunity to build and shape his or her own career within our family owned, dynamic and modern company.
Experience in relation to the equipment sold is not essential, however proven sales ability is desired.

Needham Coding Ltd Head Office is based in Whitchurch, Shropshire with a Technical Base in Castleton, near Sheffield. The successful candidate would predominantly work from home but would be expected to attend regular meetings at both Head Office and Technical locations.

Remuneration – Competitive salary. – Performance bonuses. – Company car, phone and laptop. – Additional benefits are available; to be discussed during the recruitment process.
If you are interested in applying for this role please email your CV, covering letter and any other relevant information to:[email protected]

Sales responsibilities

– Increase our installed base; lead generation, customer visits, proposal submissions, negotiations and closing sales. – Increase our OEM business. – Manage existing key accounts.

– Offer aftersales support services.

– Follow up and manage website generated leads.

– Liaise with marketing department; assist in the development and implementation of new sales and marketing strategies.

Technical responsibilities

– To have a comprehensive understanding of the technical capabilities of our equipment.

– Sample production; liaise with the technical team to ensure samples are produced and returned to customers efficiently.

– Customer demonstrations; accompany the technical team to conduct on site demonstrations of the equipment.

– Interpret customer requirements and suggest relevant technical solutions.

Administration

– Receive purchase orders and liaise with admin team to process orders.

– Input data and updates into our internal project management software.

– Provide weekly activity reports to the Managing Director.

– Planning and preparing presentations for the monthly Management Review meeting.

– Reporting on progress towards sales targets and strategic objectives.

Financial planning and performance:

– Work with the Managing Director to set sales targets, budgets and key performance indicators (KPIs).

– Ensuring sales targets, budgets and KPIs are met.

– Identify new products, markets and strategies to increase sales and profits.

Continuous Improvement & Job Satisfaction

It is essential to us that all of our employees enjoy their work, are proud of the output they produce and are able to fulfill their ambitions within our company. Being a family company we are dedicated to supporting each member of staff in providing the tools, training or any other resources necessary to ensure 100% satisfaction.

Skills Required

Excellent sales and negotiation skills.
Good business sense.
Initiative, enthusiasm and enterprise.
Excellent communication and people skills.
Excellent planning and organisational skills.
The ability to work calmly under pressure.
Good IT, budget and report writing / analysing skills.
A full driving licence.
The ability to build relationships with customers quickly.
Excellent communication skills, both written and verbal.
Trustworthiness and discretion when handling confidential information.
Enjoy networking and meeting new people.
A willingness to work long hours, often under pressure.
Information Technology Skills

Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft Power Point
Microsoft Access
Internet
Sage
Personal Skills & Behaviours

Attention to detail / quality
Committed to self development
Customer focused
Decision maker
Drive for results
Excellent communicator (written & verbal)
Flexible / adaptable
Honest
Innovative
Loyal
Organise own workload
Proactive / uses initiative
Problem solver Reliable
The Needham Group – Values

People

We employ professional, dedicated, versatile, customer focused people that we can trust. We reciprocate with an exceptional level of loyalty and respect and in providing an enjoyable and rewarding place to work.
We operate a ‘No Blame’ environment but expect everyone to be able to explain their actions.
Calculated risk taking, based on knowledge and awareness, is encouraged.
Failures are celebrated when they lead to improvements.
Ideas are valued and encouraged, regardless of who has them.
We believe that knowledge is a basic element of success and we are committed to our own ongoing educational process.
Products and Services

We will seek to leverage our expertise (or develop it) and we will build new businesses within the group as necessary in order to sell what customers need.
We are dedicated to pursuing unequivocal excellence in everything we do and everything we produce.
Our customers can always have confidence in our product and service quality.
We commit to constant and never-ending improvement of what we offer our customers.
Business Model

We believe that a world class business must be comprehensively systemised in order for success to be repeatable
Business systems must be flexible enough to react quickly and respond appropriately
We generate profit and growth in order to make all other values and objectives possible
We believe profit and growth will enable us to strive for corporate social responsibility and social enterprise

Apply Now

Location: Whitchurch, Shropshire – Department: Technical Support

Needham Coding Ltd supplies, installs and supports three coding and marking technologies; Continuous Ink Jet Printers (CIJ), CO2 Laser Coding Systems and YAG/Fiber Industrial Laser Marking Systems.

Key Responsibilities

Administration

Manage the technical service and sales diary:
o Schedule service calls.
o Schedule demonstrations, trials and installations.
Input data to our Customer Relationship Management (CRM) software:
o Project updates.
o Sample pictures and videos.
Prepare/complete relevant paperwork:
o Installation documents.
o Trial/Rental Agreement documents.
o Service/repair documents.
o Send relevant paperwork to Head Office periodically.
Help manage the technical office and workshop whilst working to ISO9001 guidelines.
Order required spare parts and accessories.
Technical & Sales Support (At Base)

Commissioning and preparation of coding systems.
Preparation of appropriate equipment prior to scheduled demonstration or installation.
Production of customer samples:
o Complete samples reports to include pictures, videos and technical data.
o Liaise with customers to return physical samples and samples reports.
Customer demonstrations.
Liaise with suppliers to rectify faults or to solve technical queries.
System repairs.
Arrange and manage demonstrations, trials and installations.
Continuous development and training; latest software updates, hardware updates.
Customer training.
Produce customer / project proposals (on occasions).
Manage / liaise with suppliers of third party equipment.
Technical Support (In The Field)

– Visit existing customers to perform routine maintenance.
– Conduct on site demonstrations, trials and installations.
– Respond to call outs to repair faulty systems.
– Customer training.
– Site surveys prior to installation.

Continuous Improvement & Job Satisfaction

It is essential to us that all of our employees enjoy their work, are proud of the output they produce and are able to fulfill their ambitions within our company. Being a family company we are dedicated to supporting each member of staff in providing the tools, training or any other resources necessary to ensure 100% satisfaction.

Skills Required

GCSE’s or equivalent in Math’s, English & Science.
Degree level qualification, preferably within a technical / engineering related subject.
Good IT skills.
Experience of diary management and basic administration.
A technical mindset.
Willingness to learn.
Initiative, enthusiasm and enterprise.
Excellent communication and people skills.
Excellent planning and organisational skills.
The ability to work calmly under pressure.
The ability to build relationships with customers quickly.
Excellent communication skills, both written and verbal.
Trustworthiness and discretion when handling confidential information.
Enjoy networking and meeting new people.
Full clean driving license.
Prepared to travel around the UK.
Prepared to work long hours where required.
Information Technology Skills

Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft Power Point
Personal Skills & Behaviours

Attention to detail / quality
Committed to self development
Customer focused
Decision maker
Drive for results
Excellent communicator (written & verbal)
Flexible / adaptable
Honest
Innovative
Loyal
Organise own workload
Proactive / uses initiative
Problem solver Reliable
Key Performance Indicators

Increase efficiency within our technical centre.
Relieve time constraints on existing service and sales personnel.
The Needham Group – Values

People

We employ professional, dedicated, versatile, customer focused people that we can trust. We reciprocate with an exceptional level of loyalty and respect and in providing an enjoyable and rewarding place to work.
We operate a ‘No Blame’ environment but expect everyone to be able to explain their actions.
Calculated risk taking, based on knowledge and awareness, is encouraged.
Failures are celebrated when they lead to improvements.
Ideas are valued and encouraged, regardless of who has them.
We believe that knowledge is a basic element of success and we are committed to our own ongoing educational process.
Products and Services

We will seek to leverage our expertise (or develop it) and we will build new businesses within the group as necessary in order to sell what customers need.
We are dedicated to pursuing unequivocal excellence in everything we do and everything we produce.
Our customers can always have confidence in our product and service quality.
We commit to constant and never-ending improvement of what we offer our customers.
Business Model

We believe that a world class business must be comprehensively systemised in order for success to be repeatable
Business systems must be flexible enough to react quickly and respond appropriately
We generate profit and growth in order to make all other values and objectives possible
We believe profit and growth will enable us to strive for corporate social responsibility and social enterprise

Apply Now